Comm100
FEBRUARY 9, 2018
One way to achieve customer service consistency is to create a knowledge base as a single, infallible point of knowledge for customers or even for your staff. Building a knowledge base isn’t easy, but luckily there are examples all around the internet that you can take inspiration from.
ShepHyken
MARCH 9, 2018
Businesses that already have a strong digital customer service strategy in place are steps ahead of the competition, however here’s how you can catch up in 2018. Next, a company should offer a knowledge base or access to frequently asked questions. Provide a Quicker Answer.
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Comm100
FEBRUARY 16, 2018
Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. That is why reducing customer effort was voted the number one priority for contact centers in 2018. Introduction.
Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines. Who is doing this right?
Comm100
DECEMBER 1, 2017
2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience. 2 for Companies.
CSM Magazine
JANUARY 17, 2020
With ridesharing and self-driving car on the rise, insurers need to be able to provide customized policy packages to much more granular customer segments. Investment in AI to have more real-time and accurate risk and need assessments of each individual customer will be critical.
Lithium
JUNE 11, 2019
Outline of Topics covered: Common settings for discussion styles, including Forums, Blogs, Ideas and the Tribal Knowledge Base. Learn how to best engage with customers on the social web. Understand why Marketing and Customer Care are merging. Learn how to identify, define, and measure ROI for customer care.
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