CX University

JANUARY 30, 2018

Keeping your customers happy is the more direct source of value. Customer Experience Drives More Return than Digitization. If you are a numbers person, then look at the difference in impact between technology and customer satisfaction. In the last decade, mastery in customer satisfaction has delivered a CAGR of 15%.

Customer Experience 61

Customer Experience Effort Score Customer Satisfaction Banking 61

CSM Magazine

DECEMBER 5, 2018

Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. Get to know your audience.

Communication 58

Communication Customer Experience Social Media Retail 58

Michelli Experience

APRIL 24, 2018

As you’ll recall from my last post (based on the limited information available at the time), I offered an opinion concerning the importance of customer service skill development (e.g., the coffee and the coffeehouse experience. Predictions Made and Predictions Overlooked. Looking Back to 2008. That was 2008! What About You.

Training 100

Training Leadership eBook Customer Experience 100

C Space

OCTOBER 26, 2018

their customers. In 2028, will brands seek new avenues for growth because their sponsored posts keep getting ignored, or because their TV adverts become cringe-worthy comedy relics like a laugh track? It’s up to play companies to turn great play ideas into fun experiences, then get them to market, fast. by Franco Bonadio AW360.

Advertising 66

Advertising Retail Study Consumers 66

Circular Edge

MAY 2, 2018

The CE team just wrapped up a full and amazing week at the COLLABORATE conference in Las Vegas, where we enjoyed #GoodTimesWithJDE and connecting with new and longtime customers, friends and partners. We found out in the keynote, which focused on how customers are leveraging the 9.2 to at least 2028. code line….

Resources 40

Resources Roadmap Chatbots Conference 40

Circular Edge

MAY 2, 2018

The CE team just wrapped up a full and amazing week at the COLLABORATE conference in Las Vegas, where we enjoyed #GoodTimesWithJDE and connecting with new and longtime customers, friends and partners. We found out in the keynote, which focused on how customers are leveraging the 9.2 to at least 2028. code line….

Resources 40

Resources Roadmap Chatbots Conference 40

Wired and Dangerous

MAY 5, 2021

According to the CRA, the first exchanges of information with other jurisdictions were expected in June 2018[24]. As a Preferred Partner Plan member, and a customer of F.H. Furr, they promise to provide the highest level of customer service. Canada is one of 83 signatories to the CBC MCAA[23].

Government 70

Government Insurance Transportation Banking 70