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Meet The Customer Service Rep Of The Year—in 2028

SaleMove

Technology’s role in customer service is growing at warp speed. At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey. Question: How can adding more tech to the customer-service equation lead to highly personalized experiences?

Meeting 44
article thumbnail

Meet The Customer Service Rep Of The Year—in 2028

SaleMove

Technology’s role in customer service is growing at warp speed. At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey. Question: How can adding more tech to the customer-service equation lead to highly personalized experiences?

Meeting 40
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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. There is a segment of customers that are savvy shoppers that demand a low price, fast shipping, easy returns, and appreciation. Managing the positive impact of a viral moment is key to getting those new customers to come back.

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Meet The Customer Service Rep Of The Year—in 2028

SaleMove

Technology’s role in customer service is growing at warp speed. At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey. Question: How can adding more tech to the customer-service equation lead to highly personalized experiences?

Meeting 40
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Get Your Chatbot GDPR-Ready with Automated Testing

Cyara

From the corner office to a customer service agent’s cubicle, one word is filling the airwaves: chatbots. Chatbots are at the top of the wish list for European leaders as varied as chief digital officers, vice presidents of mobile and web capabilities, and customer experience (CX) and contact center leaders.

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Get Your Chatbot GDPR-Ready with Automated Testing

Cyara

From the corner office to a customer service agent’s cubicle, one word is filling the airwaves: chatbots. Chatbots are at the top of the wish list for European leaders as varied as chief digital officers, vice presidents of mobile and web capabilities, and customer experience (CX) and contact center leaders.

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Moving Beyond Basic Functionality: Customers Now Prefer a Completely Digital Banking Experience

West Monroe

But an in-depth examination of their digital offerings and customer expectations reveals those gains may be fleeting—with non-traditional rivals like fintechs poised to swoop in. We then asked bank customers last quarter to tell us how they felt these efforts were going. Opportunities for new offerings are ripe for the taking.

Banking 59