Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

ShepHyken

APRIL 24, 2017

Each week I read a number of customer service articles from various online resources. Hidden Secrets of Exceptional Customer Service From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. 2017 Customer Service Expectations Survey by Gladly.

Customer Service 69

Customer Service Customer Service Training Loyalty Exceptional Customer Service 69

Retently

JULY 28, 2023

But taking customer experience lightly can be dangerous too. Some studies suggest that poor customer service costs businesses up to $62 million per year. trillion annually when their customers leave – and that’s only in the US. Others are less “optimistic,” saying that companies stand to lose up to $1.6

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

Second to None

MARCH 9, 2018

Customer expectations within the social media space are changing as the technology platforms become more integrated in society. Specifically, the ability to provide a high level of customer service can help improve the way that online consumers perceive your brand. 1: A rapid response is now standard.

Social Media 69

Social Media Chatbots Customer Service Brands 69

Grade.us

APRIL 2, 2018

They're attentive to customer reviews, focused on providing exceptional customer service. If your business is exceptional it won't stay that way. Customers expect to be wowed. They're the customer, you're there to serve them. In the beginning, companies are well behaved. Not by default that is.

Ecommerce 38

Ecommerce Competitive Advantage Exceptional Customer Service Innovation 38

Call Experts

APRIL 28, 2022

And, with the rise in podcast popularity has come the rise of the customer service podcast. . And if you’re already a podcast listener, there’s no reason why you can’t find a podcast that helps you improve your customer service skills right alongside your other favorites. What is customer service ?

Customer Service 52

Customer Service Entertainment Exceptional Customer Service Social Media 52

Grade.us

MARCH 9, 2020

Review recency has become a significant sticking point for customers. Now, 48% of consumers are only impacted by reviews from the last 2 weeks, up from 40% last year, and 18% in 2017. It is far less important for over 55 to see very up-to-date reviews — though 76% still expect these to be from the last 3 months.

Strategy 32

Strategy Management How To Consumers 32