2017 Brands Consumers Guest Experience 
Customer Bliss
APRIL 19, 2019
You want it now, you want it fast, you want good service, you want it with no friction,” says Fernando Machado, Global Chief Marketing Officer at Burger King, regarding the company’s transformation to improve its guest experience and meet customer needs. I want to cause an impact on the industry, to the brand. I love what I do.
ReviewTrackers
AUGUST 30, 2017
Customer journey mapping (drawing the various stages at which your customers engage with your brand) is crucial to providing an experience in which customers feel like banks care about them. On another note, consumers are taking more control over their healthcare options, and this is a trend that’s already taking place.
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Comm100
AUGUST 23, 2018
Consumer patience is dwindling; we want better, more accessible products, and everything that we do seems to revolve around convenience. In this list, you will find the customer service developments that have reshaped consumer expectations, and that are on their way to determining the customer expectations of the future.
ReviewTrackers
MAY 15, 2017
Whether you’re managing a boutique resort with a dozen rooms or an international destination brand with tens or hundreds of hotel properties around the world, your ability to monitor, influence, and improve the way your hotel is perceived online by existing and potential guests can spell the difference between winning and losing.
Customer Enthusiast
AUGUST 2, 2017
In May I read the 2017 Qualtrics Hotel Pain Index Study , made some notes, and had every intention of writing a June blog post in response to the study. The three areas of the study that stood out to me are: 57% of guests said that unfriendly employees were most likely to cause them to have a negative experience at a hotel.
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