2017 2022 Chatbots Consumers 
Comm100
FEBRUARY 20, 2018
It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized Chatbots on major brand websites to Siri and Alexa in our own homes, it seems like Chatbots have entered the discussion (and our lives) for good. Why Chatbots?
BlueOcean
JANUARY 9, 2018
These technologies are sparking new expectations in today’s consumers on an almost daily basis. Password resets, changed addresses, parts ordering, status updates, appointment setting, and more are straightforward calls that can easily be addressed by virtual agents or chatbots. The future is, it seems, here at our fingertips.
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Eptica
JULY 18, 2018
Author: Neil Cox - Account Manager By 2021, 15% of all customer service interactions will be completely handled by AI - an increase of 400% from 2017. And by 2022, 72% of interactions will involve an emerging technology such as machine-learning, chatbots or mobile messaging - up from 11% in 2017.
Eptica
JULY 21, 2019
Many experts paint a picture of human customer service agents being replaced by the likes of chatbots and smart assistants. However, the research also suggests that consumers want a balance , using the best channel or technology for their particular need. Here are four ways to help make this a reality: 1.
Eptica
MAY 31, 2017
Date: Wednesday, May 31, 2017 Artificial intelligence and the rise of augmented agents in customer experience. Published on: May 31, 2017. The rise of AI and automation will make it easier for consumers to find information more quickly through digital channels, rather than picking up the phone.
Wootric
AUGUST 21, 2018
Undoubtedly it’s chatbots. Some examples of brands utilizing chatbots to place orders, get recommendations, or to tailor media selections to personal taste include Lyft, Whole Foods, Fandango, Mastercard, Sephora, Spotify and more. And what’s the most popular feature of AI right now? Augmented reality.
SurveySparrow
FEBRUARY 6, 2020
According to Gartner, SaaS revenue is expected to hit a whopping 151 billion dollars by 2022 , and if that’s the case the new decade is going to be a spectacular one for SaaS enterprises. Well, I know of certain that both the methodologies were driven by lagging, time-consuming procedures of convincing and educating the customers.
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