Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Alida

MARCH 10, 2017

Failing customer experience initiatives are keeping business leaders up at night. According to an Accenture-commissioned study by Forrester Consulting, only seven percent of business leaders think that their company’s shopping experience exceeds customer expectations. Improve the customer journey.

Customer Experience 196

Customer Experience Net Promoter Score Effort Score Chief Customer Officer 196

Lumoa

AUGUST 23, 2021

Just like receiving a text message on your phone, tone allows for interpretation but being able to see facial expressions and read body language can relay a sense of competency and trust among customers. Casper, a pioneer in this method, created a text-bot for insomniacs in 2016.

Customer Experience 236

Customer Experience Social Media Video Customers 236

Customer Guru

OCTOBER 9, 2018

In such a scenario, the website and the website content are major factors in decision-making for the customer. The user experience on websites today has gained massive prominence, and rightly so. How can you improve the experience of a user along with gaining benefits? Be where your customers are.

Customer Experience 119

Customer Experience Social Media How To Customers 119

PeopleMetrics

APRIL 17, 2015

A recent Gartner survey found that 89% of companies plan to compete primarily on the basis of customer experience (CX) by 2016. Many of us are grappling with the fundamental principle of defining what customer experience actually is. When customers (or prospects) call your support number, how long are they on hold?

Customer Experience 48

Customer Experience Marketing Wireless Measurement 48

ProProfs Chat

JULY 27, 2018

If you don’t have a customer engagement strategy yet, you could very well be missing out on opportunities to interact with your customers and carve out a productive relationship with them. Properly executed customer engagement strategies help prolong the customer journey beyond conversions and thereby help reduce churn rates.

Customer Engagement 93

Customer Engagement Engagement Strategy Marketing 93

Storyminers

MAY 4, 2016

[originally posted on the User Testing Blog 3/06/2016 by Spencer Lanoue ]. Investing in customer experience drives revenue growth and increases customer loyalty. According to Gartner , customer experience will be the main battleground for competing companies over the next two years.

Industry 140

Industry Customer Experience Interaction Customers 140