Eptica

DECEMBER 1, 2015

Date: Wednesday, December 2, 2015 The importance of customer service to midsize businesses. Published on: December 02, 2015. Given these challenges, how are they coping with becoming more customer centric? There should be agent tools and customer tools, designed on a common platform.

Customer Service 48

Customer Service Social Media CRM Contact Center 48

Tricia Morris

AUGUST 5, 2016

When we started this decade, the Internet of Things was a basically a buzzword, talked about by a few, acted upon by fewer, a challenge to save for the future, like 2015 or 2020. IDC Worldwide Internet of Things Forecast, 2015 – 2020. . million wearable devices in 2015, an increase of 171.6% In a 2016 PwC survey of 1,000 U.S.

Retail 40

Retail CRM Connections Report 40

Eptica

JANUARY 20, 2016

Date: Wednesday, January 20, 2016 Looking into the customer service crystal ball. Author: Robin Tandon Having recently looked back on customer experience in 2015 , what is predicted for the coming year? Published on: January 20, 2016. Eptica research backs up the need to make self-service easier.

Self Service 48

Self Service Customer Service Contact Center CRM 48

CSM Magazine

AUGUST 10, 2017

However, as businesses struggle to keep on top of the growing mass of customer information stored in disparate siloes, it can result in customers living in a different universe to your brand. What used to be perceived as customer survey spam can now be really engaging and help brands to grow relationships.

Customer Insights 40

Customer Insights Customer relationships CRM Comparison 40

CX University

JANUARY 14, 2019

Considering that the inspiration for this survey boils down to a bunch of content marketing, I thought I would start there. Watson Personality Insights promises it can automate analysis and drive increasingly personal suggestions based on customer behavior. No AI survey would be complete without Salesforce Einstein.

Survey 108

Survey Customer Experience Marketing Self Service 108

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

CSM Magazine

JANUARY 20, 2022

The call centre software tools that improve customer satisfaction. Many of us who have contacted a call centre can relate to the words of Adele in her 2015 chart-topping single Hello ? Bad communication down to excessive transfers and long queues can quickly lose customer interest.

CRM 52

CRM Software Poor Customer Service Social Media 52