TechSee
APRIL 2, 2019
Today’s contact centers face a daunting challenge. And with 51% of Americans now preferring to shop online, the pressure on customer support operations is about to increase exponentially. Computer Vision AI – Reinventing the Contact Center. Computer Vision AI Comes of Age. Image Restoration. Facial recognition.
Kerry Bodine
JUNE 20, 2015
I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Customer Success Association’s Customer SuccessCon East.
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COPC
APRIL 14, 2016
Judi is providing an in-depth exploration of the findings from the 2015 Customer Experience Management Benchmark (CXMB) Survey — a joint venture between COPC Inc. She will be discussing insights about the customer experience from both consumer and corporate perspectives. Judi Brenstein of COPC Inc.
Verint
JULY 31, 2017
She and her team outlined three principles that are part of the foundation of their VoC strategy: Understand the root cause of issues that customers have with our organization—and determine why the defects occurred. The organization has more than 4,400 contact center agents who handle over 28 million phone calls per year.
Experience Matters
APRIL 7, 2015
Today we announced the results of the 2015 Temkin Group CX Vendor Excellence Awards. In its third year, these awards recognize companies that provide products and services that help companies improve the customer experience they deliver. Our services team has helped with over 1,000 customer experience management initiatives.
Storyminers
MAY 4, 2016
Business leaders would be wise to create their own definition of Customer Experience because general definitions written by industry experts are not going to stimulate any change. Only 1% of companies deliver an excellent customer experience. Enjoyable —they’re emotionally engaging and people want to use them.
SurveySensum
JULY 14, 2020
With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.
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