VoC Strategies in the Age of the Customer
Verint
JULY 31, 2017
The organization has more than 4,400 contact center agents who handle over 28 million phone calls per year. The VoC strategy includes requiring that agents ask for customer feedback on 100% of calls that are handled. YoY since 2015). Ensure that the goals that support your strategy are measurable and drive clear ROI.
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