2015 2020 e-support Social Media 
Comm100
MAY 4, 2022
While telephone and email were once the go-to support channels, today’s members now expect more. Members that traditionally sought in-branch support now expect digital services to supplement their member experience. The need to shift towards digital support is also increasing as Millennials and Gen Z reach financial maturity.
Second to None
FEBRUARY 14, 2018
Chat Support Will Increase In Importance. Chat support offers huge benefits when it’s done well. Customers get answers immediately, rather than having to wait 24 hours or more (the typical response time for email support). Chat support also presents a great opportunity to close sales. Now, customers want to engage back.
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transcosmos Information Systems
SEPTEMBER 27, 2016
billion smartphone subscribers in 2015 around the world and researchers expect the rate to grow to about 6.1 billion by the year 2020. For instance, with the advent of social media, customers can connect and “talk” with brands instantly through Twitter, Facebook, Instagram, and other social networking sites (SNS).
transcosmos Information Systems
SEPTEMBER 27, 2016
billion smartphone subscribers in 2015 around the world and researchers expect the rate to grow to about 6.1 billion by the year 2020. For instance, with the advent of social media, customers can connect and “talk” with brands instantly through Twitter, Facebook, Instagram, and other social networking sites (SNS).
SurveySensum
JULY 14, 2020
Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. LinkedIn : [link]. LinkedIn: [link].
C Space
JULY 10, 2020
The Brand Move Roundup – July 10, 2020. The capabilities and skills that are in current demand ideally support strong margins and likely will remain in demand due to societal changes taking place, says the report. In fact, 40% of parents plan to subscribe their children to a supplementary e-learning platform.
Storyminers
JULY 6, 2020
At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Adam Toporek. Colin Shaw.
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