Clarivate
NOVEMBER 1, 2021
From 2010-2014 he was a senior scientific advisor at Elsevier, Amsterdam, the Netherlands, where he worked with Gali Halevi, current Director at the Institute for Scientific Information. During that time, he led several bibliometrics community engagement programs and presented in numerous conferences around the world. Glänzel, U.
Alida
APRIL 28, 2016
The company has become synonymous with inbound marketing in the martech world, helping it successfully go public in 2014. RELATED: Read the Authenticity Handbook for real-world examples of companies that are building genuine trust with their customers and employees. . The lesson here is that companies must do what they say they’ll do.
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Kayako
OCTOBER 27, 2015
Sarah Hatter founded CoSupport in 2011, and in 2014 released her first book The Customer Support Handbook. Last week, Sarah Hatter of CoSupport and Sarah Chambers of Kayako joined forces to present a fantastic live webinar about the top five customer support mistakes all businesses make, and how to conquer them.
Help Scout
APRIL 29, 2021
Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. Your culture is the set of beliefs held by your employees about your company: who and what it is for, what it values, and how they act in response to those beliefs.
Storyminers
JULY 6, 2020
His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. In 2014, Ian officially became a Certified Customer Experience Professional. An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998.
Storyminers
JULY 6, 2020
His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. In 2014, Ian officially became a Certified Customer Experience Professional. An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998.
SurveySensum
JULY 14, 2020
She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors. He founded Heart of the Customer in 2014 to help companies of all sizes increase customer engagement. LinkedIn : [link].
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