CSM Magazine

NOVEMBER 3, 2020

Just like the chicken or egg conundrum the same could apply to COVID-19 and poor customer service. As many organisations hide behind the pandemic for failing service standards, Abbie Heslop, Commercial AI Analyst, EBI.AI What came first, Coronavirus or poor customer service? About the Author.

Poor Customer Service 105

Poor Customer Service Customer Service Insurance Automotive 105

Lumoa

JUNE 14, 2023

Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. That’s a huge mistake.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Thematic

JANUARY 5, 2020

To compare the two, I used Thematic’s AI to analyze publicly available customer feedback from the Android and iOS app stores. Customer support is also a strong point for Simple. Roughly 3x as many Simple customers talk about great customer service as compared to Chase. Ironically.

Banking 117

Banking Poor Customer Service Feedback Report 117

Helen Dewdney

SEPTEMBER 4, 2018

It was a post about poor customer service and entitled Tesco – Phillip Clarke is no Sir Terry Leahy. But Helen had also asked on social media for people’s comments and gave this feedback too. Some of the feedback included a particular case about the way teenagers were treated in a specific Tesco store.

Case Study 60

Case Study Consumers Study Social Media 60

Helen Dewdney

JUNE 24, 2019

4) If you receive service over and above good do you give feedback? We all have experience of poor customer service that can put us off. I managed to get him about £100 back but it took an hour and a half on the phone, speaking to 4 different people across two continents. Yes, I try to. I have not, no.

Consumers 36

Consumers Social Media Sports Poor Customer Service 36

Kayako

MARCH 14, 2022

How do Telecom companies keep satisfied customers and encourage customer loyalty? It turns out that telecom customer service is a critical variable. Almost 40% of those who left a telecom company did so because of poor customer service. Putting customers on hold is risky business.

Net Promoter Score 156

Net Promoter Score Company Customer Service Social Media 156

ProProfs Chat

AUGUST 8, 2019

In 2014, Consumer Reports claimed that burgers by McDonald’s taste dead in comparison to other chains. That means not only did they compromise on service, but also on the quality of the food. Understand this – The franchisee manages everything, right from employee training to the execution of every process. Taste Issues.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51