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AskNicely Tops G2 Crowd Grid® Report for Enterprise Feedback Management Software

AskNicely

Customer Feedback Software Leader Renews Title as the Industry’s Most Popular Solution, Receives Top Score in 4 Criteria. “It’s a thrill to repeat as the category leader, especially since customer feedback is central to everything AskNicely is about,” says Aaron Ward, Co-Founder and CEO. Portland, Ore.,

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Customer service week 2014

Very Best Service

Customer service week is taking place from 6th October 2014 until 10th October 2014. Once again, we list below some of the initiatices we have come across, mainly via Twitter.

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The agency approach to feedback, search, and social

BirdEye

We started off as a social media agency in 2014. Now, we help businesses with SEO, online reputation management , and web development. . Can you tell us a little bit about what clients in healthcare are looking for and what their biggest challenges are in terms of SEO and reputation management? That’s evolved over time.

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How to Optimize Reputational Risk Management in Banks

ReviewTrackers

Bank Reputation Risk Management. In a 2014 Ernst & Young survey, respondents said reputation was a “very important” factor in deciding whether or not to trust a financial services provider. A 2017 global risk management survey found that damage to brand and reputation is ranked as the top risk management concern.

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Case study: Gainsight’s community-driven product feedback loop

inSided

This will be the third time since they launched the project in 2014. A huge part of making that happen comes down to collecting, understanding, prioritizing – and implementing – feedback from your customers. Customer feedback, when managed correctly, is what paves the way for sustainable growth. It’s the year 2018.

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Q&A: B2B Customer Experience Conversation with Avnet’s Peggy Carrieres About Supply Chain Challenges, Capturing the Voice of Customer, and More!

InMoment XI

But at the end of the day, what we’ve found from our trend data since we started our CX program back in 2014 is that relationships still matter. They can’t physically manage every supplier and every step of bringing their products to market, so they come to us.

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State of online reviews 2024: Embracing automation for growth

BirdEye

This uptick in online reviews comes after a challenging period in 2022 when the pandemic led to business slowdowns and a drop in online feedback. These changes highlight Google’s expanding role in shaping online visibility for businesses, making the management of Google reviews more crucial than ever for a robust digital presence.