SurveySparrow

FEBRUARY 18, 2024

Reporting and Analysis Gain actionable insights with the full out-of-the-box reporting suite and real-time mission control dashboard. Personalizable ribbon reporting, CSAT & NPS trend analysis, and geolocation of responses empower informed decision-making. Plus, users on G2 praise their dashboard and easy-to-access reports.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Customer Bliss

MAY 4, 2017

In this role, she leads the efforts on building out the customer experience (CX) strategy, the roadmap for driving CX improvements in all six CX disciplines and she is responsible for the centralized CX programs such as the Net Promoter Score customer listening program and the journey mapping center of excellence.

Leadership 160

Leadership Customer Experience Customer Journeys Net Promoter Score 160

Lumoa

JUNE 14, 2023

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind!

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

CSM Practice

FEBRUARY 24, 2020

5. Net Promoter Score (NPS). Net Promoter Score is a widely used metric that quantifies customer satisfaction and loyalty using simple surveys. These requests may be in the form of customer questions, bug reports, training requests , or customer feedback.

Metrics 52

Metrics Net Promoter Score Customer Success Customers 52

CSM Practice

FEBRUARY 24, 2020

5. Net Promoter Score (NPS). Net Promoter Score is a widely used metric that quantifies customer satisfaction and loyalty using simple surveys. These requests may be in the form of customer questions, bug reports, training requests , or customer feedback.

Metrics 52

Metrics Net Promoter Score Customer Success Customers 52

Kayako

MARCH 14, 2022

A report from the Harvard Business School claims that a 5% increase in customer retention rates, on average, results in a 25% – 95% increase in profits. 51% reported that they had to call more than once. Lastly, no one likes to dwell on negative feedback, but customer complaint analytics are important. Net Promoter Score (NPS).

Net Promoter Score 156

Net Promoter Score Company Customer Service Social Media 156

Retently

AUGUST 22, 2018

In this article, we explore how Net Promoter Score® and data analytics can be used to dig deeper into customer issues and deliver better experiences. Department of Transportation’s Air Travel Consumer Report , there’s a 49.6 The 2014 US Consumer Airlines study. Measure Your Net Promoter Score.

Airlines 83

Airlines Customer Satisfaction NPS Net Promoter Score 83

Experience Matters

APRIL 7, 2015

Powered by the industry’s most sophisticated text analytics engine, Clarabridge collects and transforms all forms of customer feedback into intelligence, allowing businesses to activate the voice of the customer across the enterprise. Additionally, 43 industry leading organizations earned 2014 Confirmit ACE Awards. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Grade.us

JUNE 2, 2020

True private/white-label options for agencies and resellers, we even create private-labeled widgets, reports, and whitepapers you can use to grow your business. Fully white-labeled options mean you can schedule recurring reports to ship to clients or staff via Web, PDF, and CSV. Net promoter scores. Auto-tagging.

Software 47

Software Management Net Promoter Score Multi-Channel 47

SurveySparrow

SEPTEMBER 21, 2020

NPS (Net Promoter Score) Surveys. Around 2014, the brand added a feedback button on their websites that redirect the customers to a feedback page. For instance, Hotjar analytical tool sends a ‘point-of-conversion’ survey immediately after a user sign up for their paid plans. Advance reports filters.

ROI 45

ROI Survey Return on Investment Social Media 45

SmartKarrot

JANUARY 18, 2022

A report from Bain & Company predicted that “Indian SaaS companies will reach $30 billion in revenue by the year 2025”. The report also highlighted that the spending in space went up to 170% in 2020. The company helps marketing, engineering, product, UX, and analytics teams of different companies. Capillary Technologies.

Company 11

Company e-support Customer Journeys CRM 11