Beyond Philosophy

MAY 10, 2017

And it makes you wonder, why do we call them “loyalty” programs if they don’t make customers loyal? What is Loyalty Anyway? Loyalty means you’ve made an emotional attachment. True loyalty is based on shared values, positive emotional experiences and trust. What about those Loyalty Cards?

Loyalty 138

Loyalty Loyalty Programs Airlines Rewards Programs 138

Currency Alliance

OCTOBER 11, 2018

Mobile check-in can also be deployed to upsell room selection, to offer customized key collection, or can be integrated with a loyalty program to confirm benefits such as lounge-access or free Wi-Fi. Restive guests: understanding hospitality loyalty. Different loyalty drivers apply to different guest demographics.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Forrester's Customer Insights

APRIL 8, 2015

As a refresh to our 2012 benchmarks , we invite you to take part in our 2015 Customer Loyalty Benchmark survey. If you manage or make decisions about your company's customer loyalty initiatives, we want to hear from you.

Loyalty 20

Loyalty Loyalty Programs Customer Insights Survey 20

ShepHyken

MARCH 31, 2018

For example, Starbucks has an app that drives their loyalty program by rewarding frequent visits and giving incentives for customers to come back more often. Official smart USA (@smartcarusa) June 19, 2012. It doesn’t have to be expensive. It’s very sophisticated and was very expensive to develop. Sounds more like 4.5

Social Media 87

Social Media Self Service Customer Service Marketing 87

ProProfs Chat

MAY 6, 2020

But for your existing customers to retain, you need to make sure that you offer the best possible discounts, loyalty programs, experience, and more to make sure they stick with you for long. This customer experience statistic is like an affirmation to that notion.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

Currency Alliance

DECEMBER 13, 2018

At first glance, this year’s Gartner CMO spend survey may not make for happy reading for loyalty marketers. Loyalty program management’ was reported as CMO’s lowest priority, with 4.8% Firstly, loyalty tech isn’t as expensive as it used to be. Loyalty coming to new sectors. of budget, down from 6.6% in 2017[ii].

Loyalty 45

Loyalty Trends Loyalty Programs Rewards Programs 45

Currency Alliance

MAY 9, 2019

I’ve been working on mobility solutions since 2012, when I was Group Director of New Ventures and Innovation at eDreams ODIGEO. Building such habits is precisely what loyalty programs do. . The massive potential of loyalty marketing in mobility. The battle to provide the mobility marketplace portal.

Loyalty 56

Loyalty Strategy Loyalty Programs Airlines 56