Forrester's Customer Insights
JULY 5, 2018
At the midpoint in 2018, the US tech market is on track to grow by 6.7% in 2018, the fastest growth since 2012. In our just published report, “US Tech Market Outlook For 2018 And 2019: Cloud Powers Tech Spend To 6% Growth And Software To 8% Growth,” we can provide strength in all tech budget […].
CSM Magazine
DECEMBER 10, 2019
So the year ahead will see all CX professionals invest much more in measurement, analysis and building the important ‘money stories’ to keep their customer programmes on track. Customer feedback is managed by the customer insights team, right? But for staff and customer alike, simplicity is appealing. Not exactly.
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Forrester's Customer Insights
MARCH 4, 2019
Fun fact: I’ve been researching billing for Forrester since 2012. But 2018 was a year unlike any other in my billing research. For the first time, the majority of my client inquiries on the topic came from financial services companies. And while these conversations often started about billing, they ended up in EBPP.
Eptica
APRIL 18, 2018
Date: Wednesday, April 18, 2018 How good is the digital customer experience from travel brands? Published on: April 18, 2018. So, how are UK travel companies doing in terms of online customer experience? You might also be interested in these posts: Why brands need to capture deeper customer insight from unstructured data.
Chattermill
AUGUST 29, 2018
The Guide to Building Your Customer Experience Technology Stack. on 30 Aug 2018. Discover the best tools to improve your customer experience. As of 2018, prices range from $0.023 to $0.0405 per Gb per month for the first 50 terabytes of data. That’s strong uptake, considering it has only been available since 2012.
Chattermill
AUGUST 29, 2018
The Guide to Building Your Customer Experience Technology Stack. on 30 Aug 2018. Discover the best tools to improve your customer experience. As of 2018, prices range from $0.023 to $0.0405 per Gb per month for the first 50 terabytes of data. That’s strong uptake, considering it has only been available since 2012.
Currency Alliance
MAY 9, 2019
Last December, a McKinsey report said that 2018 represented… “…a tipping point from thinking, talking about, and planning for future mobility to implementing it.…when Independent of market positioning, unique customer insight will become the primary competitive advantage.
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