ShepHyken

SEPTEMBER 10, 2021

A good customer experience (CX) begins with a 24-hours seamless website user experience, followed by top-notch customer care, and concludes with the receiving of the product/service purchased from you. . Companies failing to meet good customer experience lose out on their customers ( American Express Survey 2011 ).

Customer Experience 101

Customer Experience Self Service Advertising Customer Expectations 101

Totango

JANUARY 22, 2018

VP, Global Head Digital Customer Engagement. With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Manager, Partner & Customer Experience. Dante Otero.

Customer Success 77

Customer Success Meeting Lifetime Customer Consulting 77

ShepHyken

JANUARY 25, 2017

For those that may not know what Dollar Shave Club is, it was started by Michael Dubin and Mark Levine in 2011. But, sales alone couldn’t make them the success that they are today. That’s what great customer-focused companies do! In 2012, they rolled out a promotional video on YouTube that was hilarious and went viral.

Customer Service 48

Customer Service Customer Focused Customer Service Training Retail 48

Totango

JANUARY 22, 2018

VP, Global Head Digital Customer Engagement. With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Manager, Partner & Customer Experience. Dante Otero.

Customer Success 48

Customer Success Meeting Lifetime Customer Consulting 48

Service Untitled

SEPTEMBER 17, 2010

Service Untitled The blog about customer service and the customer service experience. In the last few years, Meyer Department Stores have taken heavy criticism about their lack of customer service. Also, customers complained most items were more expensive than other competing stores.

Poor Customer Service 42

Poor Customer Service Customer Service Retail Rewards Programs 42

ShepHyken

MARCH 31, 2018

Good and bad experiences handled the right way, make social customer care far more important than basic customer service. It blurs the lines between customer service, marketing, and even sales. Scientific data validate the importance and power of social media customer service. Social Proof.

Social Media 87

Social Media Self Service Customer Service Marketing 87

Michelli Experience

DECEMBER 27, 2017

Irrespective of all the store closings that took place in 2017, US retailers had the highest sales since 2011. The core principles of customer experience excellence remain in retail and all sectors: Listen, observe, and understand the wants, needs, and desires of your customers. Year-over-year numbers are up 4.9%.

Retail 138

Retail Consulting Sales Technology 138