PeopleMetrics

AUGUST 25, 2014

In an effort to discover the experts within our clients’ companies that truly understand customer experience, we used customer feedback to identify those individuals who consistently deliver an exceptional customer experience. ” All Day, Every Day, Stay Customer Centric.

Customer Centricity 124

Customer Centricity Tips Customers Feedback 124

Alida

JUNE 16, 2016

A thought leader in CX even before this practice became mainstream , Bliss is an author and a rexpected expert on customer-centric leadership. As we recently announced, Bliss is one of the keynote speakers at the upcoming 2016 Customer Intelligence Summit in Chicago. Her blog is widely recognized as one of the top blogs on CX.

Chief Customer Officer 100

Chief Customer Officer Customer Centricity Customer Experience Professionals Leadership 100

PeopleMetrics

AUGUST 11, 2014

In an effort to discover the experts within our clients’ companies that truly understand customer experience, we used customer feedback to identify those individuals who consistently deliver an exceptional customer experience. ” Make Sure Your Hiring Practices Are Aligned for Customer Centricity.

Customer Experience 112

Customer Experience Tips Customer Centricity Customers 112

Customer Bliss

APRIL 26, 2016

In this episode, I speak with Margie Dillon, the EVP and Chief Customer Officer for Liberty Mutual , about her unusual path from Chief Financial Officer to Chief Customer Officer. Finally, Margie and I discussed the build-out and results coming from their new and quite extensive customer room. in net written premium annually.

Chief Customer Officer 100

Chief Customer Officer Engagement Net Promoter Score Insurance 100

Talkdesk

JULY 24, 2017

In 2011 our focus was on the SMB space. What happened was, some of our earliest customers were hypergrowth companies and they kept adding more and more agents. That was a tipping point for Talkdesk. Talkdesk helps companies reduce costs and meet rising customer expectations in the real-time economy.

Call Center 57

Call Center Video Meeting Industry 57

Customer Alignment

AUGUST 15, 2017

The cynical amongst us might think that the airline had been keen to begin boarding prematurely simply to avoid the €5 food and drink voucher due for tipping over into a 3-hour delay. Since 2011, Delta has taken a smart way to overcoming the customers pain point of overbooked flights.

Airlines 40

Airlines Customer Experience Company Self Service 40

Storyminers

JULY 6, 2020

Bill has been recognized for his customer service and customer experience insight with the following accolades: Userlike 11 Gurus of Customer Service, Fonolo Top 10 Tweeters Talking About the Customer Experience, Future Care Today Top Ten Social Customer Service Influencers, and SAP Business Innovation Top 60 Customer Experience Influencers.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147