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The Importance of Employee Loyalty in the Workplace

InMoment XI

Metlife had similar findings in its 2011 Annual U.S. 6 Tips for Fostering Employee Loyalty. These tips, which are drawn largely from the experience of customer service reps (CSRs), are widely applicable since in the end we all ultimately serve the customer.

Loyalty 580
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Three tips to better mitigate risk and ensure successful brand launches [for IP professionals]

Clarivate

Over the past decade, trademark filings have increased globally from fewer than four million filed in 2011 to over 13 million filed in 2021. The post Three tips to better mitigate risk and ensure successful brand launches [for IP professionals] appeared first on Clarivate. Launch new brands on time while mitigating commercial risk.

Brands 52
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Learn from the Best: Tips on Being Customer Centric

PeopleMetrics

In 2011, we launched our first annual Brand Ambassador Awards to recognize these outstanding individuals. Brittney doesn’t have a long list of tips, tricks, and advice to give to people starting out in an occupation directly involving customer interaction; she has a description of her way of life.

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7 things you should know about Customer Intelligence Summit keynote speaker Jeanne Bliss

Alida

Her presentation at the Summit, The Five Decisions of Beloved and Prosperous Companies , will reveal actionable tips on how companies can transcend normal business practices to be customer-centric, how culture acts as a growth engine and how brands can thrive in both good and bad times.

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5 Tips to Being a Customer Experience Rock Star

PeopleMetrics

In 2011, we launched our first annual Brand Ambassador Awards to recognize these outstanding individuals. In an effort to discover the experts within our clients’ companies that truly understand customer experience, we used customer feedback to identify those individuals who consistently deliver an exceptional customer experience.

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When Was The Tipping Point For CX? It Looks Like It Started "Tipping" In 2010!

Forrester

Coincidentally, in 2011 the attendance at Forrester's Customer Experience Forum NYC shot up to over 1,300 people on site, from just over 800 people on site in 2010. Then in 2010 - pow! Customer experience" starts shooting up like a rocket while "customer satisfaction" takes a deep dive.

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26 Tips for Improving Your First Call Resolution Rate

Stella Connect

We’ve divided these First Call Resolution tips into five distinct categories: Assess the Situation. Agent Training vs. First Call Resolution © 2011 MetricNet, LLC and United Business Media LLC. The post 26 Tips for Improving Your First Call Resolution Rate appeared first on StellaService. Set Your Strategic Priorities.