The Customer Experience ‘7 Year Itch’! A frank and honest assessment of the CX profession
ijgolding
DECEMBER 14, 2017
As we approach the end of another calendar year, it is always appropriate for bloggers, writers, thought leaders and professionals in general, to reflect on what has passed, as well as what is to come in the future. As a prolific writer on the subject of Customer Experience, I feel as though every article I publish is a reflection of sorts.
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