Kayako

OCTOBER 29, 2015

The birth of mainstream outsourcing: 2000 – 2010. The concept also took off in the media, with guides from the likes of Entrepreneur.com on how to make your call centres go virtual. Slowly coming back home: 2010 – 2015. Today Upwork.com shows 53,000+ for virtual customer service work alone.

Poor Customer Service 120

Poor Customer Service Feedback Metrics Customer Service 120

Interactions

JUNE 24, 2021

So then the question becomes: With so many resources invested in customer experience, why is it still falling short for many brands? Taking a step back, we know that there are some things that brands are collectively doing right in customer experience. Imagine if we time travelled back to 2010.

Self Service 71

Self Service Customer Experience Contact Center Poor Customer Service 71

Service Untitled

AUGUST 24, 2010

Examples of perks awarded for poor customer service can include coupons, discounts, free upgrades, travel miles, free hotel accommodations, movie tickets, and the list goes on. As customers, we just all need to know how to ask for them. Companies do want to please you; just know how to do it right.

Poor Customer Service 45

Poor Customer Service Hotels Travel Course 45

Bizagi

JULY 8, 2020

2 – Prioritize initiatives that keep existing customers happy. 90% of consumers have left a business because of poor customer service, reports Customer Think. The need for excellent customer experiences will only increase we enter a period of economic uncertainty. The same is true now. Further reading.

Technology 52

Technology Net Promoter Score Financial Banking 52

Service Untitled

JUNE 11, 2010

Service Untitled The blog about customer service and the customer service experience. How does a summer surcharge ranging from $10 to $30 sound? Most think it is too early to tell if the higher scores are going to signal a turnaround for an industry known for their poor customer service.

Airlines 41

Airlines Customer Satisfaction Effort Score Travel 41

Service Untitled

MAY 13, 2010

Service Untitled The blog about customer service and the customer service experience. photo credit: hi-lo Possibly Related Posts: All about customers Customers come to your business and buy services or products. Is customer service commensurate with price in real estate sales?

Feedback 44

Feedback Customer Satisfaction Poor Customer Service Exercises 44

Service Untitled

FEBRUARY 17, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Are you meeting your customers’ service expectations?

Meeting 41

Meeting Poor Customer Service Social Media Resources 41