C3Centricity

JULY 30, 2018

However, in recent years, there has been a lot of talk about the importance of employees, some even suggesting that they are more important than customers! I discussed this in detail in a post a couple of months ago, called ” Customers Care About Products & Value, Not Employees. Definitely not fair play is it?

Strategy 120

Strategy Marketing How To Customer Centricity 120

Service Untitled

NOVEMBER 6, 2009

Service Untitled The blog about customer service and the customer service experience. Depending on the type of company, it can be pretty time consuming to deal with a large number of escalations and it can definitely distract from dealing with day-to-day issues that managers normally have to deal with. Focusing on strategy.

Policies 40

Policies Exercises Travel Customer Service 40

SmartKarrot

FEBRUARY 15, 2022

Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Here is the list for you – 1.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

CX Journey

JANUARY 11, 2018

The difference here is that a true omnichannel experience is interconnected and seamless throughout the entire customer journey, whereas multichannel simply means you have multiple customer touchpoints but fail to connect data across channels to enhance the experience. Ford Blakely is the founder and CEO of Zingle.

Omni-Channel 145

Omni-Channel Communication Social Media Hotels 145

Stella Connect

JANUARY 25, 2018

If you want to make customer service your primary loyalty builder and revenue driver , you can’t rely solely on internal definitions and measures of service quality. Simply put, Swim Lanes are documented definition of departmental responsibility based on the content of a social media conversation and/or post.

Self Service 40

Self Service Trends Customer Service Contact Center 40

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132