2009 CRM Innovation Trends 
Bill Quiseng
MAY 8, 2017
the first to market customer relationship management software solution that pioneered the space 30 years ago and is still innovating today, so he has a bit of a unique perspective on how customer communication has evolved and where it’s heading. Oh, and don’t forget the infamous rolodex, the original CRM. Consistency.
Hero Digital
APRIL 24, 2020
This trend has been augmented by the dearth of live sports. This pattern has held steady throughout our recent history, whether Kellogg’s during the Great Depression, Toyota during the energy crisis in the 70s, or Amazon during the recession in 2009. The shift in viewing habits changed dramatically, almost overnight.
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Esteban Kolsky
JUNE 11, 2018
The Great Recession of 2008-2009 made a mess of technology budgets for the enterprise. This trend is just starting to get a foothold in enterprise software but is already driving innovation among its vendors and changing the way mobile solutions are deployed in the enterprise. Budgets Are Different. Software Suites Are Dead.
Esteban Kolsky
JUNE 11, 2018
The Great Recession of 2008-2009 made a mess of technology budgets for the enterprise. This trend is just starting to get a foothold in enterprise software but is already driving innovation among its vendors and changing the way mobile solutions are deployed in the enterprise. Budgets Are Different. Software Suites Are Dead.
Clarabridge
MARCH 2, 2017
In 2009 as social media took hold, a new category emerged: “A person like yourself”. When customers share an NPS rating or a customer satisfaction score, it’s not so you can rank, benchmark or trend. Ranking, trending, justifying? Powers North American guest satisfaction study extended stay segment. That’s your business.
Clarabridge
MARCH 2, 2017
In 2009 as social media took hold, a new category emerged: “A person like yourself”. When customers share an NPS rating or a customer satisfaction score, it’s not so you can rank, benchmark or trend. Ranking, trending, justifying? Powers North American guest satisfaction study extended stay segment. That’s your business.
SurveySensum
JULY 14, 2020
She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. LinkedIn : [link].
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