Comm100
NOVEMBER 13, 2022
Overall, satisfaction among live chat interactions is exceptionally high, with an average live chat CSAT score of 4.3 In a live chat environment, surveys can be established post-chat to capture things like ratings and comments, or more defined metrics like a Net Promoter Score. Founded: 2009. in 2021. .
Customers Rock!
APRIL 14, 2010
We had a great discussion around listening to customers, gathering social media feedback and turning it into action inside of a company, and of course we talked about the NetPromoter score and how to use it strategically. You can listen to the 12-minute segments here (Segment 1) , here (Segment 2) , and here (Segment 3). Be user-friendly.
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Clarabridge
MARCH 2, 2017
For example, French hotel group Accor have a ‘thank you score’, the number of social media complaints that are resolved to a point where the customer concludes with a closing expression of gratitude. Conventionally though, business tend towards customer satisfaction or Net Promoter Scores. Score that. Measurement Motivation.
Gainsight
DECEMBER 6, 2018
It’s a tale as old as time—well, as old as, like, 2009 maybe. Splunk thinks about this journey as a pathway from adoption to outcomes, and tracks it using two core score: Adoption and Health. So I’ll end with their words, smiling as I type them out: “Like you need a CRM, you need a Customer Success Platform.”.
Clarabridge
MARCH 2, 2017
For example, French hotel group Accor have a ‘thank you score’, the number of social media complaints that are resolved to a point where the customer concludes with a closing expression of gratitude. Conventionally though, business tend towards customer satisfaction or Net Promoter Scores. Score that. Measurement Motivation.
ClearAction
OCTOBER 1, 2018
Artificial intelligence, digitalization, emerging technologies, the sharing economy, and other trends won’t solve what’s shown in these studies: “Only 20% of companies scored 9-10 for seeing a Return on Investment, with a significant 14% of companies scoring 0-2. customers, channel partners, alliances).
Grade.us
JUNE 2, 2020
Integrate with CRM, POS, and other systems through the API. Net Promoter Scores, optional survey questions, first-party reviews, and third party reviews — all from the same customer. Review request mode enables you to capture the Net Promoter Score and third party review from your customer. Net promoter scores.
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