Amity

SEPTEMBER 7, 2016

We sat down with Stephen O’Keefe, Director of Customer Success, to discuss how Customer Success has evolved at HubSpot over the last 7 years. Can you give us a brief overview of Customer Success at HubSpot, and of your responsibilities? I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary.

Customer Success 0

Customer Success Groups Customers Metrics 0

Comm100

NOVEMBER 23, 2020

Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve. Since then, Comm100 has kept true to its mission by expanding its offerings to meet the evolving needs of customer service teams. 4.7 / 5 (Capterra). Salesforce.

Comparison 130

Comparison System Knowledge Base Omni-Channel 130

Comm100

NOVEMBER 13, 2022

“The increase in our customer base was causing such a huge uplift in chat volume, we knew that we had to install a chatbot. Taking this idea even further Comm100 offers Agent Assist, which uses AI to deliver agents omnichannel insights as agents respond to customers. Founded: 2009.

Tools 195

Tools Customer Service Tips Omni-Channel 195

Esteban Kolsky

APRIL 22, 2015

The year was 2009 – eons ago in today’s fast paced world. Later, we began to accumulate transactional data from CRM and similar systems, and we sought to learn about our customers by using analytical CRM in all this transactional data. Why should you get to know your customers better? Glad you asked….

Analytics 60

Analytics CRM Loyalty Resources 60

ClearAction

OCTOBER 1, 2018

Another example is Temkin Group’s 2018 Customer Experience Competency and Maturity Assessment. This is after 10 years — since the 2009 economic downturn — when companies began investing heavily in CXM technologies and teams. customers, channel partners, alliances). Reap: quick-wins >> NPS & revenue (now).

Customer Experience 63

Customer Experience Effort Score ROI Study 63

Kustomer

MARCH 27, 2020

Fast forward a little further along, I co-founded Assistly in 2009 and we’re all about SMB, SaaS services. Because you’re trying to fit data and because you want to have those richer support experiences; you want it to be more CRM-like in nature. We knew that we needed to be a CRM system. Gabe Larsen: (01:13).

Omni-Channel 52

Omni-Channel Customer Service e-support System 52

SurveySensum

JULY 14, 2020

A Customer Service & AI Engagement Strategist, Martin Hill-Wilson is a Mentor, Advisor, and Trainer on Customer Service. He also advises firms, gives out whitepapers and keynotes on co-designing practical engagement strategies that balance customer and business needs. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132