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Inside Customer Success: HubSpot

Amity

We sat down with Stephen O’Keefe, Director of Customer Success, to discuss how Customer Success has evolved at HubSpot over the last 7 years. Can you give us a brief overview of Customer Success at HubSpot, and of your responsibilities? I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary.

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The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison

Comm100

Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve. Since then, Comm100 has kept true to its mission by expanding its offerings to meet the evolving needs of customer service teams. 4.7 / 5 (Capterra). Salesforce.

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How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips

Comm100

“The increase in our customer base was causing such a huge uplift in chat volume, we knew that we had to install a chatbot. Taking this idea even further Comm100 offers Agent Assist, which uses AI to deliver agents omnichannel insights as agents respond to customers. Founded: 2009.

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Getting To Know You, Getting To Know More About You

Esteban Kolsky

The year was 2009 – eons ago in today’s fast paced world. Later, we began to accumulate transactional data from CRM and similar systems, and we sought to learn about our customers by using analytical CRM in all this transactional data. Why should you get to know your customers better? Glad you asked….

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The Future of Customer Experience Calls Urgently for a Significant Shift

ClearAction

Another example is Temkin Group’s 2018 Customer Experience Competency and Maturity Assessment. This is after 10 years — since the 2009 economic downturn — when companies began investing heavily in CXM technologies and teams. customers, channel partners, alliances). Reap: quick-wins >> NPS & revenue (now).

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Podcast: How Customer Service Has Transformed in the Last 20 Years with Brad Birnbaum

Kustomer

Fast forward a little further along, I co-founded Assistly in 2009 and we’re all about SMB, SaaS services. Because you’re trying to fit data and because you want to have those richer support experiences; you want it to be more CRM-like in nature. We knew that we needed to be a CRM system. Gabe Larsen: (01:13).

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

A Customer Service & AI Engagement Strategist, Martin Hill-Wilson is a Mentor, Advisor, and Trainer on Customer Service. He also advises firms, gives out whitepapers and keynotes on co-designing practical engagement strategies that balance customer and business needs. LinkedIn : [link]. Website : [link]. LinkedIn : [link].