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How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips

Comm100

Chat concurrency also allows agents to handle multiple chats at once, allowing agents to keep queues down and begin responding to customers as soon as possible. . The efficiencies of live chat also mean a high return on investment (ROI) for the technology. Founded: 2009. Headquartered: Vancouver, British Columbia, Canada.

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The Future of Customer Experience Calls Urgently for a Significant Shift

ClearAction

Artificial intelligence, digitalization, emerging technologies, the sharing economy, and other trends won’t solve what’s shown in these studies: “Only 20% of companies scored 9-10 for seeing a Return on Investment, with a significant 14% of companies scoring 0-2. customers, channel partners, alliances).