CX University

APRIL 2, 2024

Pink (2009) states that when employees have a purpose in their work, are provided with opportunities to develop mastery in what they do, and have autonomy, they will be engaged. Yet, how often do we face skepticism regarding the return on investment (ROI) of CX initiatives?

Strategy 52

Strategy Financial Leadership Apparel 52

Strativity

MAY 30, 2018

The stock market hasn’t been this volatile since the 2008-2009 Financial Crisis. Annualized, this is the most movement of such magnitude since 2009. Despite this volatility, there appears to be a simple way to consistently outperform the S&P 500 Index—invest in a portfolio of firms that are leaders in customer experience.

Customer Experience 58

Customer Experience Marketing How To Return on Investment 58

Natalie Petouhof

MARCH 6, 2017

I’ve written return on investment models for the value of human capital. She joined Google in 1999 as the company’s first marketing manager and led the initial development of several key consumer products including Google Images and Google Books. s outstanding directorial achievement in feature film award.

Culture 40

Culture Company Competitive Advantage Conference 40

Grade.us

JUNE 2, 2020

They pivoted in 2009, shifting their focus to lead generation via a pay-per-call business model. Several customers said they failed to achieve any measurable return on investment for the product, which is extraordinarily painful for retailers due to Yotpo’s tiered pricing. Customer onboarding needs work. Focus areas Price.

Software 47

Software Management Net Promoter Score Multi-Channel 47