Experience Matters

DECEMBER 22, 2014

His goal: “Treat our fans, employees, and players better than any team in sports.” Hall joined the D-backs in May 2005 as Senior Vice President, Communications, was named president in September 2006 and CEO in January 2009. Hall was extremely passionate about customer experience. Financial efficiency. Fan experience.

Culture 313

Culture Sports Employee Engagement Leadership 313

Hero Digital

APRIL 24, 2020

Overall, connected television (CTV) viewership rates have skyrocketed (Sling and Hulu viewership rates doubling week over week) across the United States since shelter-in-place orders have been issued across the country. This trend has been augmented by the dearth of live sports. ” This is a unique time.

Brands 54

Brands Sports Advertising Guidelines 54

Qualtrics

JUNE 6, 2019

The best brands don’t just sell a product or service, they connect with their audience and create experiences that keep customers coming back for more. Heidi Browning – Heidi is the CMO of the National Hockey League whose happy place is the intersection of media, tech, music, culture & hockey.

Brands 33

Brands Leadership Consulting Travel 33

C Space

JANUARY 18, 2021

For nearly a decade, we’ve tracked the connection between companies and customers. What we saw in 2020 was a complex and rapidly changing picture – fluid emotional shifts, driven by economic, political, cultural and environmental uncertainty. How did 2020 change the rules of engagement between customers and brands?

Engagement 116

Engagement Apparel Financial Automotive 116

ClearAction

OCTOBER 1, 2018

“Only one in eight Sales and Marketing professionals believe their organization’s ability to deliver connected, personalized, contextual experiences, regardless of channel and across the entire organization, is exceptional.” Flowing CXM starts with VoC as the shaper of corporate strategy and culture. ” 5. .”

Customer Experience 63

Customer Experience Effort Score ROI Study 63

ClearAction

NOVEMBER 16, 2023

Let’s look at a sports analogy for enlightenment. When you’re mature in a sport, it means increased motor skills, strength, power, and in many cases, reduced risk of injury. Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management.

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62