2009 Competitive Advantage Feedback Management 
Customers Rock!
APRIL 14, 2010
We had a great discussion around listening to customers, gathering social media feedback and turning it into action inside of a company, and of course we talked about the NetPromoter score and how to use it strategically. Recently on Customers Rock! Radio , I had the opportunity to have a conversation with Richard Owen, CEO of Satmetrix.
Grade.us
SEPTEMBER 17, 2019
If you ask a dealership salesperson or manager, car dealer reviews play a significant role in their industry. This is twice as high as it was in 2009 when the industry's positive rating bottomed out at 24%. Will automotive reviews give you a competitive advantage? We're going to find out. The results may surprise you.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
transcosmos Information Systems
JULY 6, 2017
Brands that are effectively using social media as a customer service tool gain a competitive advantage. In 2009 , a customer reached out because her favorite pair of shoes is no longer in stock. Xbox created a separate Twitter handle in 2009 for customer service so they can provide real-time support to gamers and users.
SurveySensum
JULY 14, 2020
Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link]. Website : [link].
Grade.us
AUGUST 7, 2018
What's the easiest way to sell review management? Industry specific review management gives you the ability to develop deep expertise on a particular industry or niche. Competition. When clients hire a good generalist to handle their review management campaigns things go well. They absorb the lessons from their feedback.
Expert insights. Personalized for you.
154 
Let's personalize your content