article thumbnail

How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips

Comm100

Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs. The primary way that organizations are introducing automation to customer service is with the adoption of chatbots. .

Tools 181
article thumbnail

Live Chat for Higher Education – The Ultimate 101 Guide

Comm100

By meeting student expectations, live chat has allowed TRU to connect with more prospective and current students. Read the full story here – Thompson Rivers University Adopts Comm100 Live Chat & Chatbot Across 5 Departments 2. Cambrian College now enjoys an impressive 4.5 There’s a lot more where this came from!

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

7 Advertising Strategies That Can Work During A Slowdown

SurveySparrow

During 2009’s recession, the tech giant didn’t stop advertising and continued innovating new products. In 2009 Amazon’s customers bought ebooks more than printed ones and helped the company grow its sales by 28%. For instance, you can integrate a chatbot on your website to resolve your customers’ questions.

article thumbnail

Financial text generation using a domain-adapted fine-tuned large language model in Amazon SageMaker JumpStart

AWS Machine Learning

All the steps in this demo are available in the accompanying notebook Fine-tuning text generation GPT-J 6B model on a domain specific dataset. Use cases include custom chatbots, idea generation, entity extraction, classification, and sentiment analysis. per diluted share, compared to $5,716,000, or $0.33

article thumbnail

Domain-adaptation Fine-tuning of Foundation Models in Amazon SageMaker JumpStart on Financial data

AWS Machine Learning

All the steps in this demo are available in the accompanying notebook Fine-tuning text generation GPT-J 6B model on a domain specific dataset. Use cases include custom chatbots, idea generation, entity extraction, classification, and sentiment analysis. per diluted share, compared to $5,716,000, or $0.33