Comm100

FEBRUARY 1, 2023

Live chat has gained popularity in recent years, with 73% of consumers saying that it is the most satisfactory way to communicate. Importantly for higher education, interest in live chat has also been very high among younger generations who don’t like to talk on the phone. Cambrian College now enjoys an impressive 4.5

Effort Score 223

Effort Score Wait Times Video Communication 223

SurveySparrow

DECEMBER 11, 2020

During 2009’s recession, the tech giant didn’t stop advertising and continued innovating new products. In 2009 Amazon’s customers bought ebooks more than printed ones and helped the company grow its sales by 28%. For instance, you can integrate a chatbot on your website to resolve your customers’ questions.

Advertising 52

Advertising Strategy Chatbots Social Media 52

Comm100

NOVEMBER 13, 2022

Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs. To satisfy these demanding customers, organizations are turning to live chat.

Tools 189

Tools Customer Service Tips Omni-Channel 189

AWS Machine Learning

APRIL 18, 2023

All the steps in this demo are available in the accompanying notebook Fine-tuning text generation GPT-J 6B model on a domain specific dataset. Although these SEC filings are publicly available to anyone, downloading parsed filings and constructing a clean dataset with added features is a time-consuming exercise.

Financial 67

Financial Training Report Analysis 67

AWS Machine Learning

APRIL 18, 2023

All the steps in this demo are available in the accompanying notebook Fine-tuning text generation GPT-J 6B model on a domain specific dataset. Although these SEC filings are publicly available to anyone, downloading parsed filings and constructing a clean dataset with added features is a time-consuming exercise.

Financial 52

Financial Data Training Report 52