CSM Magazine
DECEMBER 6, 2021
In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Many newer technologies, like conversational AI chatbots and digital messaging platforms have been built to integrate with your existing CRM. The Great Resignation is also upon us. Tip #7: Plan Early for Next Year.
Comm100
FEBRUARY 1, 2023
After success in student recruitment, additional departments within TRU introduced Comm100 Live Chat to support expanded student services. TRU now sees strong Customer Satisfaction (CSAT) scores at 4.28 / 5, and an average 25 second wait time for support. Cambrian College now enjoys an impressive 4.5
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CSM Magazine
NOVEMBER 27, 2020
Conversely, the motor insurance industry saw claims fall by an estimated £1billion, prompting insurers to jump on the opportunity to reimburse customers and retain their business. Panellists were asked about the impact on call waiting times and customer satisfaction levels as their contact centre colleagues adjusted to working from home.
CSM Magazine
FEBRUARY 7, 2023
Unleash the chatbot! The result of such workarounds regularly translates to a degradation of the customer experience. We saw this in the last big recession spanning 2007-2009. The customer was often abandoned, left feeling disappointed.
Kustomer
JANUARY 20, 2022
A successful team of agents needs the right tools to better educate their customers, ranging from a chatbot that helps with simpler issues, to an omnichannel experience that lessens customer effort. You know, it says if you’re aspiring to satisfy your customers, then you are aspiring to mediocracy.
Comm100
NOVEMBER 23, 2020
Free Live Chat Software for Unlimited Agents. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! Save money, save time, and reduce effort while increasing customer satisfaction. Get Comm100 Free. Comm100 Free. 4.7 / 5 (Capterra). 4.72 / 5 (Software Advice).
Think Customers
FEBRUARY 24, 2020
When Facebook founder and CEO Mark Zuckerberg revealed his company’s internal motto was to “move fast and break things” back in 2009, it perfectly encapsulated the nature of disruptive companies. Disrupting an industry meant figuring out how to get a product or service to customers faster and more cheaply than competitors.
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