2009 Chatbots Customer Satisfaction Employee Experience 
CSM Magazine
DECEMBER 6, 2021
In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Many newer technologies, like conversational AI chatbots and digital messaging platforms have been built to integrate with your existing CRM. The Great Resignation is also upon us. Tip #7: Plan Early for Next Year.
CSM Magazine
NOVEMBER 27, 2020
Conversely, the motor insurance industry saw claims fall by an estimated £1billion, prompting insurers to jump on the opportunity to reimburse customers and retain their business. Panellists were asked about the impact on call waiting times and customer satisfaction levels as their contact centre colleagues adjusted to working from home.
Kustomer
JANUARY 20, 2022
A successful team of agents needs the right tools to better educate their customers, ranging from a chatbot that helps with simpler issues, to an omnichannel experience that lessens customer effort. Our guest today, to put it quite simply, helps companies impress their customers. What should we think about that?
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