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Seven CX Tips to Help Weather the 2021 Holiday Season ‘Everything Shortage’

CSM Magazine

Retailers are already feeling the effects of pandemic-related seasonal headwinds, putting pressure on consumer confidence, full-time and temporary staff, and the supply chain. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. The Great Resignation is also upon us.

Tips 97
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A Complete Guide to Omnichannel Customer Service

Comm100

While offering just phone or email support was once accepted, consumers today expect far more. Today’s consumers are no longer satisfied with organizations offering just one or two customer service channels. 67% of consumers used social media for service-related needs in 2020, and this is growing.

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How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips

Comm100

Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs. To satisfy these demanding customers, organizations are turning to live chat.

Tools 189
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The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison

Comm100

Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve. The Comm100 system now includes a full digital omnichannel solution combining live chat, email, social media, SMS, chatbots, and knowledge base, all in one.

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Redefining Disruption

Think Customers

When Facebook founder and CEO Mark Zuckerberg revealed his company’s internal motto was to “move fast and break things” back in 2009, it perfectly encapsulated the nature of disruptive companies. Customers can start the process on the web or mobile and are guided by a chatbot named Maya.

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Financial text generation using a domain-adapted fine-tuned large language model in Amazon SageMaker JumpStart

AWS Machine Learning

Although these SEC filings are publicly available to anyone, downloading parsed filings and constructing a clean dataset with added features is a time-consuming exercise. Use cases include custom chatbots, idea generation, entity extraction, classification, and sentiment analysis. per diluted share, compared to $5,716,000, or $0.33

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Domain-adaptation Fine-tuning of Foundation Models in Amazon SageMaker JumpStart on Financial data

AWS Machine Learning

Although these SEC filings are publicly available to anyone, downloading parsed filings and constructing a clean dataset with added features is a time-consuming exercise. Use cases include custom chatbots, idea generation, entity extraction, classification, and sentiment analysis. per diluted share, compared to $5,716,000, or $0.33