C Space
JUNE 1, 2020
The Brand Move Roundup – June 1, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Others, though, are scaling back their usual spend.
Comm100
MARCH 27, 2023
Configure the bot’s settings, including: Bot name Language Supporting channels Bot avatar Chatbot sensitivity Choose which channels you’d like to enable the chatbot on. Multi-lingual support and live chat handoffs. She specializes in B2B messaging, branding and soccer trivia.
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ShepHyken
JANUARY 5, 2018
Customer service agents often have to deal with already angry customers and different types of issues, so having knowledge about how to properly respond to those scenarios is extremely important to customer service and your brand as a whole. No matter what the issue is, it is important to have customer support in as many channels as possible.
Beyond Philosophy
SEPTEMBER 13, 2016
While multi-media, mega-budget programs were extolling wonderful products and services (and social values) offered by corporations, product quality and service performance for customers, and evidence of a customer-centric culture for employees, was often in decline in the real world. Republished with permission from CustomerThink.com.
Win the Customer
NOVEMBER 14, 2016
These days, there are multiple digital channels for customers to choose from; everything from email, live chat and of course, social media. Research has shown that in the period between 2009 and 2014, the number of Twitter users using the platform for customer service doubled to 22%. A stream of new ideas.
SurveySensum
JULY 14, 2020
It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best!
Grade.us
JUNE 2, 2020
Alternatively, you’re actively listening to unhappy customers so you can solve their problems, improve your own business, and illuminate a channel of open communicate. Made up of a group of 60+ passionate team members, Traject represents 7 brands, 22 cities, and 11 different countries. Founded in 2013 by Jon Hall, Grade.us
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