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5 Reasons Why Social Media Is Critical for Great Customer Service

Win the Customer

Remember when customers were limited to using the telephone if they wanted to contact businesses? These days, there are multiple digital channels for customers to choose from; everything from email, live chat and of course, social media. In the UK, more and more consumers are refusing to accept poor quality customer service.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. Nandkishor Tripathi – Global Head of Customer Experience at SurveySensum.