Strativity

MAY 30, 2018

The stock market hasn’t been this volatile since the 2008-2009 Financial Crisis. Annualized, this is the most movement of such magnitude since 2009. Despite this volatility, there appears to be a simple way to consistently outperform the S&P 500 Index—invest in a portfolio of firms that are leaders in customer experience.

Customer Experience 58

Customer Experience Marketing How To Return on Investment 58

Forrester's Customer Insights

MAY 18, 2018

Back in 2009, Forrester launched its first customer experience forum. We picked New York as the location because for years we’d put on a financial services event there, and we knew that our attendees from the banking, brokerage, and insurance industries all had CX on their minds. We didn’t know how well the new event […].

Banking 22

Banking Insurance Financial Return on Investment 22

Natalie Petouhof

MARCH 6, 2017

I’ve written return on investment models for the value of human capital. Ulukaya sits on the board of the International Board of Special Olympics, the Federal Reserve Bank of New York, The American Turkish Council, The American Turkish Society and Pathfinder Village for Down syndrome.

Culture 40

Culture Company Competitive Advantage Conference 40

Grade.us

JUNE 2, 2020

Reports list approximately 750 enterprise customers, including Banner Health, BMW, Ford Motor Company, Hertz, General Motors, Sutter Health, and US Bank. They pivoted in 2009, shifting their focus to lead generation via a pay-per-call business model. Reputation.com Reputation Management Software Reviews on G2. Pros + Cons.

Software 47

Software Management Net Promoter Score Multi-Channel 47