CX University

APRIL 2, 2024

Pink (2009) states that when employees have a purpose in their work, are provided with opportunities to develop mastery in what they do, and have autonomy, they will be engaged. Yet, how often do we face skepticism regarding the return on investment (ROI) of CX initiatives? A Challenge to CX Strategies?

Strategy 52

Strategy Financial Leadership Apparel 52

Strativity

MAY 30, 2018

The stock market hasn’t been this volatile since the 2008-2009 Financial Crisis. Annualized, this is the most movement of such magnitude since 2009. Despite this volatility, there appears to be a simple way to consistently outperform the S&P 500 Index—invest in a portfolio of firms that are leaders in customer experience.

Customer Experience 58

Customer Experience Marketing How To Return on Investment 58

Forrester's Customer Insights

MAY 18, 2018

Back in 2009, Forrester launched its first customer experience forum. We picked New York as the location because for years we’d put on a financial services event there, and we knew that our attendees from the banking, brokerage, and insurance industries all had CX on their minds. We didn’t know how well the new event […].

Banking 22

Banking Insurance Financial Return on Investment 22

Natalie Petouhof

MARCH 6, 2017

I’ve written return on investment models for the value of human capital. With human capital as the most important part of any company (computers and phones can’t do the work without the direction of the people), the battle for top talent is intensifying. s outstanding directorial achievement in feature film award.

Culture 40

Culture Company Competitive Advantage Conference 40

ReviewTrackers

AUGUST 12, 2020

If done correctly, word-of-mouth marketing should be a low-cost endeavor with a high return on investment, and even in today’s digital world it can still work, as shown by the following companies. Foursquare’s early success was attributed to convention attendees in 2009. Word-of-Mouth Marketing for Food and Drinks.

Examples 123

Examples Marketing Apparel Social Media 123

ReviewTrackers

SEPTEMBER 12, 2018

If done correctly, word-of-mouth marketing should be a low-cost endeavor with a high return on investment, and even in today’s digital world it can still work, as shown by the following companies. Foursquare’s early success was attributed to convention attendees in 2009. Word-of-Mouth Marketing for Food and Drinks.

Examples 73

Examples Marketing Apparel Social Media 73

Comm100

NOVEMBER 13, 2022

The efficiencies of live chat also mean a high return on investment (ROI) for the technology. Founded: 2009. Chat concurrency also allows agents to handle multiple chats at once, allowing agents to keep queues down and begin responding to customers as soon as possible. . Headquartered: Vancouver, British Columbia, Canada.

Tools 182

Tools Customer Service Tips Omni-Channel 182