2008 Customers Net Promoter Score NPS 
Lumoa
JANUARY 2, 2022
“ Your most unhappy customers are your greatest source of learning. Bill Gates No matter what industry you’re in or how excellent your products or services are, you’ll always have unsatisfied customers. But customer dissatisfaction doesn’t have to damage your business. That said, how can you turn your detractors into promoters?
Retently
MARCH 18, 2019
Does your company retain its customers or take them for granted? Customer retention is one of the most important aspects of growing your company, yet it’s one that many companies overlook, focusing more on acquiring new customers. After all, brands with high customer retention are usually companies with high NPS score.
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Lumoa
JUNE 14, 2023
You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS).
Experience Matters
DECEMBER 31, 2014
14 Customer Experience Trends for 2014 (The Year of Empathy). 9 Recommendations For Net Promoter Score (NPS) (2011). Don’t Confuse Customer Service With Customer Experience (2009). Five Questions That Drive Customer Journey Thinking. Free eBook: The 6 Laws Of Customer Experience (2008).
Michel Falcon Experience
AUGUST 9, 2017
I take it that you clicked on this video because your company is using Net Promoter Score. I’m also going to assume that you spent a considerable amount of time and resources building the program, launching it and then heard crickets after you sent the survey to your customers because your response rate was low?
Daniel Group
APRIL 18, 2024
Intuitively, we recognize the pivotal role of communication in delivering a memorable customer experience. Our survey database has well over one million completed B2B customer surveys from customers in material handling, construction equipment, bus and truck, and various other industrial markets. The correlation is powerful.
Customer Bliss
APRIL 11, 2017
Brian Andrews is a pioneer in the implementation of NPS – the Net Promoter System™. Here, we discuss the critical factors in embedding this approach not as survey-score chasing, but business transformation. The Origins Of Net Promoter Score. Episode Overview.
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