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Understanding Negative NPS Score: Causes, Impact and Solutions

Lumoa

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business?

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5 Ways to Increase Your Net Promoter Score Response Rate

Michel Falcon Experience

I take it that you clicked on this video because your company is using Net Promoter Score. Today I’m going to share how to increase your Net Promoter Score response rate to get even more customer data to better your business. – a company that had a NPS of 84. I want to hear from you.

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How NPS was pioneered at Intuit & Sprint, with Brian Andrews – CB46

Customer Bliss

Brian Andrews is a pioneer in the implementation of NPS – the Net Promoter System™. Here, we discuss the critical factors in embedding this approach not as survey-score chasing, but business transformation. The Origins Of Net Promoter Score. Episode Overview.

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Amazing Business Radio: Adam Dorrell

ShepHyken

Adam Dorrell on How to Monetize the Net Promoter Score. How do you use the Net Promoter Score® to retain your customers? First Up: Shep Hyken’s opening comments focus on the Net Promoter Score®, which is the result of a survey question that asks a customer “How likely would you be to recommend us?”

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Choosing a survey methodology – NPS, CSAT, CES

Clicktools

In the customer experience world, there is no shortage of acronyms representing various survey methodologies — CSAT, NPS, CES, CXi, etc. As mentioned above, there are many methods to choose from, but for our purposes here, let’s just look at the most widely used three: NPS, CSAT, and CES. Net Promoter Score® (NPS®).

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5 Most Popular CX Matters Posts Over 5 Years

Experience Matters

Here the five most popular posts: Free eBook: The 6 Laws Of Customer Experience (July 2008). 9 Recommendations For Net Promoter ® Score (June 2011). NPS ® has grown into one of the most popular customer experience metrics, which is why so many people are using this blog as a source for insights into how to best use it.

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What's the Difference Between NPS and Customer Engagement?

PeopleMetrics

In this post, we’ll take a look at two more advanced fits: Net Promoter Score and customer engagement. Using Net Promoter Score. Net Promoter Score (often abbreviated as NPS) is a measure of a customer’s likelihood of recommending you to another person or company. Linda Tanner. ,