CSM Magazine

OCTOBER 26, 2020

Adam Taylor, MD at VeriCall reveals a radical new approach to providing high volume service operations that support redesigned customer journeys across multi platforms. Since 2007 there have been more SMS messages sent than phone calls made and yet the primary method of contact for business is still the phone?

Self Service 52

Self Service Multi-Channel Social Media Customer Journeys 52

Smith+co CX

MARCH 10, 2014

There is no doubt that 2014 will be the year when technology will potentially dominate the world of customer experience. Define why you exist, what you stand up for, and how you want to be distinctly different – in a way that customers will care about. the list goes on…. Notice a theme, which runs throughout them all? Technology.

Multi-Channel 59

Multi-Channel Customer Experience Social Media Technology 59

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Comm100

NOVEMBER 23, 2020

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. Your customer help desk software keeps incoming queries from falling through the cracks by turning them into easily manageable tickets.

Comparison 130

Comparison System Knowledge Base Omni-Channel 130

Quadient

SEPTEMBER 7, 2022

However, in looking to the future, it is helpful to take advantage of Aspire’s unique grid filters to ensure that potential vendors are aligned with your communication and customer experience ambitions. Omnichannel and customer experience are the two key drivers of customer communications program effectiveness in 2022 and beyond.

Omni-Channel 52

Omni-Channel Customer Journeys Management Multi-Channel 52

Martin Hill-Wilson

MAY 27, 2015

The options that each grabbed a quarter of the online vote were: “Steps Towards Understanding Your Customer Digital Profile” and “Checklist On Going Digital”. Do you know how fast your customers are adopting new digital behaviour? Do you know how fast your customers are adopting new digital behaviour? Why Digital Profiling?

Self Service 40

Self Service Social Media Multi-Channel Consumers 40

LiveChat

AUGUST 3, 2018

It’s easy to envy great brands for their loyal customer base or their fabulous products. However beneath that sheen of success, we don’t get to see the thousands of hours spent in building businesses that are ready to weather any storm, withstand intense competition, and please the most exacting customer. Know your customer.

Customer Focused 28

Customer Focused Company Multi-Channel Airlines 28