GetFeedback

JANUARY 12, 2020

Southwest gets lots of negative feedback on their boarding approach and yet decided that fixing this problem would raise costs and eventually cause customers to defect. Rental car giant Avis, for example, uses a monthly “CX council” meeting to review bigger issues that require system changes, policy updates, etc. But don’t stop there!

Customer Journeys 221

Customer Journeys How To Touchpoint Airlines 221

BirdEye

JULY 27, 2023

There are typically many different processes, systems, and people to integrate. This can be difficult to manage and costly if not done properly. Integrating the online store into your existing operations may require significant changes to both systems. Disney’s acquisition of Pixar In 2006, Disney bought Pixar.

Retail 52

Retail Government Examples Strategy 52

PeopleMetrics

MAY 12, 2015

Since 2013, Zappos has been working toward an organizational system known as Holacracy. For the sake of brevity, Holacracy is based on self-management, self-organization, and efficiency. Early in April, Hsieh sent an email to his employees about adoption of the system. So they’ve been doing this type of thing for a long time.

Employee Engagement 48

Employee Engagement Engagement Customer Centricity Video 48

Avaya

JANUARY 24, 2018

They have been working for years to create and refine practices and systems to be compliant with a European Union directive that became effective January 3, 2018: the Markets in Financial Instruments Directive II or MiFID II. million for their inaccuracies between 2006 and 2008. Barclays’ fines totaled £2.45

Financial 46

Financial Government Banking Policies 46

OpinionLab

MARCH 12, 2015

Since roughly 2006, Stratigent has worked with VOC vendors, such as OpinionLab , to help clients transcend the mindsets outlined above. Customer Experience Management. Customer Experience Management. At Stratigent, we have an entire practice dedicated to Customer Experience.

Voice of Customer 68

Voice of Customer Multi-Channel Feedback Hotels 68

BirdEye

OCTOBER 31, 2023

Most survey or review software companies either provide enterprise-wide full-function survey software for a hefty price or just reputation management with limits on data. We love the system.” - Rob Loveless, National Storage Affiliates Trust Why should you hire a reputation management company? Support is great.

Company 109

Company Management Social Media How To 109