Horizon CX

MARCH 1, 2021

In 2004, D. Compelling Arguments for Justifying CX Programs – the Dreaded ROI Question. And although few disagree that customer satisfaction, value, and loyalty are necessary for any successful business, there is an agreement that there are indeed ways to put an ROI value on a CX program. Randall Brandt at Burke, Inc.

ROI 130

ROI Return on Investment Financial Customer Satisfaction 130

Customer Bliss

OCTOBER 3, 2017

Before joining Zurich he worked from 2004 to 2015 at Vodafone Spain in several roles such as Head of Customer experience, Head of Strategic Planning or Head of Competitive and Business Intelligence. Understanding Quick ROI. That’s 197, 260 per day.)

Chief Customer Officer 125

Chief Customer Officer ROI NPS Leadership 125

CX Journey

MARCH 8, 2016

Also, it's been reported that organizations in the Best Companies to Work Study for the period 2004 – 2008 increased their revenues by 94% and their profits by 315%. I was delighted to find more evidence of this from Watermark Consulting, the firm that publishes the annual Customer Experience ROI Study.

Employee Experience 80

Employee Experience ROI Study Consulting 80

Michel Falcon Experience

APRIL 23, 2019

The story: One of their members (their terminology for customers) who had been a member of theirs since 2004, recently had something happen that impacted him and had nothing to do with banking or finance. Before I explain the ROI of doing this, isn’t it something we should be doing to build true businesses? CBC Federal Credit Union.

Company 95

Company Customer Experience Customer Service Net Promoter Score 95

Amity

MARCH 26, 2018

In 2004, Salesforce came up with the Customer for Life program, and set the foundation for all of the reasons we are so focused on Customer Success today. A proactive Customer Success team will develop a language around customers which will help them interpret and act on risk levels, use cases, and ROI and outcomes.

Customer Success 83

Customer Success Effort Score Customers Course 83

Middlesex Consulting

JULY 9, 2017

And if there were two outages in a year he would have an ROI of about 100%. That move was made in 2004 and it is still in place as I write this post! ” Suzie: “Yes, and I was impressed” Steve: “So why did you not explain that the annual cost of the contract would easily be recover if there was one outage a year.

Sales 60

Sales Effort Score Customer Retention Meeting 60

Feedbackly

SEPTEMBER 26, 2018

Looking at Google’s search trends since 2004, we can see a steady increase in search popularity with a slight exponential curve – indicating that the interest will continue to grow more every year. The ROI of Good Customer Experience. For good reason too. And companies are taking note. Popularity of Customer Experience.

Customer Experience 56

Customer Experience Social Media Feedback Customers 56