Team Support

JANUARY 12, 2021

ServiceXRG and TeamSupport have joined forces to create a comprehensive study of the Support industry that is now available for download. Company-wide initiatives to improve customer experiences (CX) and drive success are influencing Support to engage in new, more meaningful customer interactions.

B2B 86

B2B Knowledge Base Resources Report 86

Team Support

NOVEMBER 11, 2020

When customers do not fully use what they have already purchased, there is little likelihood they will purchase more or even renew current subscriptions. For more, download the complete ServiceXRG whitepaper. Learn more at servicexrg.com.

Policies 98

Policies Guidelines Sales Groups 98

Kustomer

NOVEMBER 1, 2021

that end, we’ve curated a customer service-centric podcast list for you to peruse and enjoy. Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. Then in 2004, BBC and The Guardian journalist Ben Hammersley merged the words ‘iPod’ with ‘broadcast’ officially coining the term ‘podcast.’

Customer Service 98

Customer Service Entertainment Trends Social Media 98

Team Support

SEPTEMBER 14, 2020

This is the first step in customer retention. Collaborate: On th at note, rather than acting alone in response to customer issues as they have historically done, Support must collaborate with the customer success, sales, renewal, professional services, and training teams to coordinate customer engagement and retention strategies.

B2B 81

B2B Customer Retention Training Resources 81

Team Support

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

B2B 89

B2B Effort Score Knowledge Base Customer Retention 89

Team Support

JANUARY 20, 2021

Since 2004, ServiceXRG has guided the world’s leading technology companies in their strategic efforts to retain customers, grow recurring revenue, and achieve cost efficiencies through the delivery of high-quality Technical Support and Customer Success services.

B2B 81

B2B Exceptional Customer Service Omni-Channel Report 81

Team Support

SEPTEMBER 8, 2020

In Part 2 of this series, we’ll explore the evolving role of B2B customer support. Download the complete researched-based whitepaper, The Strategic Role of Business-to-Business Customer Support. Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes.

B2B 64

B2B Effort Score Customer Expectations Customer Satisfaction 64