Team Support

JANUARY 12, 2021

ServiceXRG and TeamSupport have joined forces to create a comprehensive study of the Support industry that is now available for download. Support continues to be the preeminent technical resource for resolving customer issues and advocating for product usability and performance enhancements.

B2B 86

B2B Knowledge Base Resources Report 86

Team Support

SEPTEMBER 14, 2020

Although the fundamental Support model may not need to change, the objectives and outcomes from Support operations must increasingly focus on sustaining and retaining existing customer relationships. This is the first step in customer retention. We’ll conclude this series in Part 3 with customer support versus customer success.

B2B 81

B2B Customer Retention Training Resources 81

Team Support

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

B2B 89

B2B Effort Score Knowledge Base Customer Retention 89

Team Support

SEPTEMBER 8, 2020

Customer contact with Support identifies top features customers want. Support contact informs about the health of customer relationships. In Part 2 of this series, we’ll explore the evolving role of B2B customer support. Learn more at servicexrg.com.

B2B 64

B2B Effort Score Customer Expectations Customer Satisfaction 64

Storyminers

JULY 6, 2020

She has served clients as an independent consulting partner since 2004. Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics. He authored the Customer Success book for Wiley! Denise went on to head Sony Electronic Inc.’s

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She has served clients as an independent consulting partner since 2004. Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics. He authored the Customer Success book for Wiley! Denise went on to head Sony Electronic Inc.’s

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130