Kustomer

NOVEMBER 1, 2021

that end, we’ve curated a customer service-centric podcast list for you to peruse and enjoy. Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. Then in 2004, BBC and The Guardian journalist Ben Hammersley merged the words ‘iPod’ with ‘broadcast’ officially coining the term ‘podcast.’

Customer Service 98

Customer Service Entertainment Trends Social Media 98

Storyminers

JULY 6, 2020

Bill is an award-winning speaker, blogger and writer in the areas of customer service for front-line associates and leadership for managers. Presently the general manager of Marriott Vacation Club Pulse San Diego, he was the general manager of The Inn at Bay Harbor?A Jeff helps clients develop customer-focused cultures.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Bill is an award-winning speaker, blogger and writer in the areas of customer service for front-line associates and leadership for managers. Presently the general manager of Marriott Vacation Club Pulse San Diego, he was the general manager of The Inn at Bay Harbor?A Jeff helps clients develop customer-focused cultures.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

JULY 28, 2017

Back in 2004, Blockbuster had 60,000 employees, 9,000 stores and appeared invincible. But after being slapped with a late fee of $40 on a copy of the movie Apollo 13, Blockbuster customer Reed Hastings decided to do something about it. Ted Janusz is a master facilitator with Shepard Presentations and The Customer Focus.

Retail 79

Retail Social Media Travel Consumers 79

Customer Bliss

AUGUST 2, 2016

Jeb holds the position of Senior Vice President and Chief Customer Officer at Oracle. He is responsible for driving customer-focus into all aspects of the Oracle business. Essentially, they asked customers questions — and then had very little idea where the feedback was going or if it was benefiting product enhancement.

Chief Customer Officer 100

Chief Customer Officer Customer Experience Feedback Leadership 100

Michel Falcon Experience

APRIL 23, 2019

I’m going to share something with you that has helped me be the best customer-centric leader that I can be for my company, team and customers. My partners and I run a business that has 150 employees – people who rely on us to constantly be customer-focused. After all, it stems from the top! CBC Federal Credit Union.

Company 95

Company Customer Experience Customer Service Net Promoter Score 95

Helen Dewdney

AUGUST 9, 2019

However, when he started, customer complaints certainly fed into his strategy. I was mentioned in his Tesco Plc Half Year 2014/15 Earnings Presentation October 23rd 2014 along with all the complaints I brought with me. “ King of customer emails. Justin King was CEO of Sainsbury’s from 2004 to 2014.

Case Study 56

Case Study Poor Customer Service Social Media Study 56