Magellan Solutions

DECEMBER 11, 2023

In 2003, the company’s first campaign focused on 411 directory assistance. In 2009, Magellan Solutions landed a significant contract with AT&T. Navigating Excellence and Transformation in Leadership Fred Chua emphasizes that good leadership is not self-proclaimed; it’s a reputation earned through the eyes of others.

Leadership 52

Leadership Industry Call Center Culture 52

Customer Bliss

APRIL 11, 2017

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. In 2003, he had lunch with Scott Cook, the founder of Intuit. They wanted a more universal metric for customer satisfaction and, in March 2003, they implemented it at Intuit.

NPS 163

NPS Net Promoter Score Wireless Call Center 163

CSM Magazine

MARCH 20, 2023

The book was originally published in 2003 and re-released in 2009, but it stays relevant today as well. It also covers the importance of leadership and unorthodox ways of achieving goals. That’s despite the fact that Microsoft was the first firm to use smartphone technology.

Marketing 52

Marketing Social Media Advertising Case Study 52

Hero Digital

APRIL 8, 2020

In 2009, researchers from University College London discovered a peculiar thing about habits. But then, in the spring of 2003, the SARS epidemic hit China. They examined the new habits of 96 people over the space of 12 weeks, and found that the average time it takes for a new habit to stick is about 66 days.

Banking 104

Banking B2C Healthcare Financial 104

Natalie Petouhof

MARCH 6, 2017

This is enticing because leaders want to know what they need to “do” to create and/or transform their culture and leadership to build a network of like-minded leaders and human capital that will attract customers for life and employees that are brand advocates. So Who Are Some of The Speakers? of a series-B startup, Renovo Motors.

Culture 40

Culture Company Competitive Advantage Conference 40