GlowTouch

JULY 2, 2020

Treat Chat as A Personalized Channel. Whether on a support or sales page, the chat message could be, “ Have a question about X? On your client’s landing page, the message should focus on sales. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

Magellan Solutions

JULY 15, 2021

Out of those set meetings, you still need to factor in your closure rate when it comes to sales pitching. According to the owner of the Singaporean digital marketing firm, they consider these 48 qualified leads as a near-term sales opportunity. Once done, they expect to maximize their 800 strong nationwide sales force coverage.

Call Center 40

Call Center B2B Sales Retail 40

BirdEye

JANUARY 11, 2023

What are the benefits of social media for multi-location businesses? Also, since social media activities can be tracked and measured on most platforms, multi-location businesses can gain valuable insights into how effective their campaigns are as well as which locations are driving the most engagement and/or sales.

Social Media 98

Social Media Multi-Channel Advertising Measurement 98

Kustomer

OCTOBER 28, 2022

At this time, retailers were starting to see online sales grow at a fast pace, especially for items that didn’t require you to touch them to feel confident in a purchase decision, such as electronics. All that was needed when it came to shopping for consumer electronics were specifications and dimensions of the products.

Customer Engagement 105

Customer Engagement Engagement Omni-Channel Customer Centricity 105

Kustomer

JANUARY 14, 2021

He says, “So when you think about your support as a business and how you’re enabling your customer, educating your customer and supporting your customer, you have to do that through many different lenses, through many different channels.” And you drive consistency for those channels. Are we sharing the same message? How are you, man?

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

GlowTouch

SEPTEMBER 17, 2019

The Preferred Channel by Customers, Exceptional ROI for Companies. Clearly, chat is the preferred channel for customers, because it’s quick and easy. Your business can benefit from lower costs, increased loyalty, and higher sales. Your business can benefit from lower costs, increased loyalty, and higher sales.

ROI 73

ROI Company Multi-Channel Return on Investment 73

Kustomer

FEBRUARY 25, 2020

At this time, retailers were starting to see online sales grow at a fast pace, especially for items that didn’t require you to touch them to feel confident in a purchase decision, such as electronics. All that was needed when it came to shopping for consumer electronics were specifications and dimensions of the products.

Customer Experience 59

Customer Experience Omni-Channel Customer Centricity Multi-Channel 59