Comm100
JULY 12, 2018
Of course, there’s also the equally frightening vision of Hal from 2001: A Space Odyssey. At Comm100 we’ve covered where AI currently sits in the Contact Center world , and Andrew Friedenthal has an excellent post about how AI can benefit sales. Regardless of how you slice it, AI has got a reputation.
OpinionLab
DECEMBER 17, 2018
Founded in 2001, ForeSee developed a methodology to connect the digital experience to the bottom line through evaluative post-transaction surveys. A couple years later, a new player emerged in the digital feedback space that sought to extract value from digital Voice of Customer a bit differently. Digital transformation.
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Kustomer
JULY 8, 2021
Darryl recognizes that as a leader in the contact center world, it can be difficult to fully buy into the idea of AI services when some existing processes are alright as is. Many leaders question why they should even buy into AI when innovation is already happening within their contact centers. TRANSCRIPT. Read More Hide.
Kustomer
APRIL 16, 2020
Twenty years, CRM, contact center veteran. A lot of people don’t actually know this about me, but I started my journey, or my career in the contact center. So I did that, but then found myself actually implementing contact center technology. It was probably just around the.com, so 2000, 2001.
PeopleMetrics
JULY 23, 2018
Unsolicited feedback is primarily thought of as social reviews, but can also include calls to a company’s contact center to complain about an issue; or feedback through the “contact us” feature on a company-supplied app or website. This is an excerpt from Listen Or Die by Sean McDade, PhD. Click here to download the book.
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